Last Updated: 26/6/2026
Introduction
This Privacy Policy explains how NP Virtual Assistant collects, uses, stores, and protects personal data when you visit our website or use our virtual assistant services. We comply with the UK GDPR, Data Protection Act 2018, PECR, and applicable provisions of the Data (Use and Access) Act 2025 in force during 2026.
Who We Are
NP Virtual Assistant
Address: 127 Snodhurst Avenue, Chatham, Kent, ME5 0TN
Email: [email protected]
Telephone: 07837279873
Website: npvirtualassistant.co.uk
Personal Data We Collect
We may collect contact details, business information, billing information, correspondence, enquiry details, service delivery information, website analytics data, IP addresses, cookie identifiers, and information you voluntarily provide.
How We Use Your Data
We use personal data to provide services, manage customer relationships, schedule appointments, process payments, respond to enquiries, improve our services, maintain security, comply with legal obligations, and send lawful marketing communications.
Lawful Bases for Processing
We rely on contract performance, legitimate interests, legal obligations, and consent where required.
Virtual Assistant Services
When providing virtual assistant services we may process information on behalf of clients. Such information is handled confidentially, only for agreed purposes, and subject to appropriate security measures.
Marketing
We will only send marketing communications where permitted by law. You may unsubscribe at any time.
Cookies and Analytics
Our website may use essential, analytics, functionality, and marketing cookies. Non-essential cookies will only be used where consent has been obtained. Users may manage preferences through our cookie banner.
Artificial Intelligence and Automation
We may use AI-assisted tools and automation software to improve efficiency. Human oversight is maintained where decisions may significantly affect individuals. We do not undertake solely automated decision-making with legal or similarly significant effects without appropriate safeguards.
Data Sharing
We may share information with trusted service providers including cloud hosting providers, payment processors, email providers, CRM systems, IT support providers, legal advisers, and regulatory authorities where required.
International Transfers
If personal data is transferred outside the UK, appropriate safeguards such as adequacy regulations or approved contractual mechanisms will be used.
Data Security
We maintain technical and organisational measures including access controls, secure passwords, encryption where appropriate, staff confidentiality obligations, and regular security reviews.
Data Retention
We retain personal information only as long as necessary to provide services, meet legal obligations, resolve disputes, and protect our legal interests.
Your Rights
You may have rights to access, rectify, erase, restrict, object, request portability, withdraw consent, and challenge certain automated processing activities.
Complaints Procedure
Individuals may raise privacy concerns with us using the contact details above. Complaints will be acknowledged within 7 days, investigated, and responded to without undue delay and within 3 months in accordance with applicable UK data protection legislation.
Information Commissioner’s Office
If you are dissatisfied with our response, you may complain to the Information Commissioner’s Office (ICO).
Children
Our services are intended for adults and business users. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
Contact Us
For privacy enquiries please contact: [email protected]